ACCOUNT SUPPORT
Request account deletion
You can request deletion of your Zeenat account and associated data by email. You do not need to install the app or sign in to send a request.
Send your request
- Email support@zeenat.app, preferably from the email address registered with Zeenat.
- Use the subject Zeenat account deletion request. Include your registered email address and say that you want your account and associated data deleted, including both customer and business profiles if applicable.
- If you cannot access your registered email, explain this in your message. Support may ask for information to verify account ownership before making changes.
This button opens your email app; send the email to submit your request. If it does not open, copy support@zeenat.app into your preferred email service. Do not send your password, verification codes, or payment details.
What happens to your data?
A deletion request is different from closing your profiles. Our current profile-closure process removes active customer and business profiles from use, removes customer saved locations and favourites, deactivates business services and featured status, and disables the account when no profiles remain.
Profile closure does not permanently erase all stored data. Zeenat currently retains your name, email address and phone number to recognise returning registrations, and retains historical account and activity records. No fixed expiry period is currently set for these retained records.
Use the email request above if you want your account and associated data deleted beyond profile closure. Support must review and verify your request; sending an email does not itself erase data. Ask support to confirm what can be deleted, what must be retained, the reason and duration of any retention, and when your request has been completed. We do not currently publish a guaranteed completion period.
Read the Privacy Policy for more information about how Zeenat handles personal data.
Want to keep your account?
You can also contact support@zeenat.app to request deletion of specific data without closing your account. Describe the data in your email so support can review your request.